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FAQs
1. How frequently should I service my air conditioner? For regular use (around 8 hours daily), servicing every 3-4 months is recommended. If the unit runs continuously (24 hours) or is exposed to harsher conditions, such as nearby construction, more frequent servicing may be necessary.
2. What are your operating hours? We operate from Monday to Friday, 8:30 AM – 5:30 PM, Saturday 8:30AM - 12:30 PM. We are closed on Sundays and public holidays.
3. How can I tell if my aircon needs servicing? Watch for signs like weaker cooling, unusual noises, strange odors, water leaks, frequent on-off cycles, or reduced air quality. Regular maintenance is advised to keep your unit running efficiently and prevent breakdowns.
4. Why is my aircon not cold? Your aircon may not be cooling properly due to clogged filters, low refrigerant levels, dirty coils, or a faulty compressor. A professional inspection can identify and resolve the issue.
5. How much does it cost to service an aircon in Singapore? The cost varies depending on the type of servicing. General servicing typically ranges from $20 to $50 per unit, while chemical cleaning and overhauls can cost between $80 to $250 per unit.
6. What is the difference between general servicing, chemical wash, and chemical overhaul? General servicing: Basic cleaning of filters, panels, and drainage pipes. Chemical wash: Deeper cleaning of internal components using a chemical solution. Chemical overhaul: Full dismantling of the unit for thorough chemical cleaning.
7. How often should I top up my aircon gas? Refrigerant gas should not need frequent topping up unless there is a leak. If your aircon is not cooling efficiently, it is best to check for leaks before refilling the gas.
8. Is it normal for aircon to leak water? Refrigerant gas should not need frequent topping up unless there is a leak. If your aircon is not cooling efficiently, it is best to check for leaks before refilling the gas.
9. Can I clean my aircon myself? You can clean the air filters and external panels yourself, but deeper cleaning, coil maintenance, and refrigerant checks should be done by a professional to avoid damage.
10. What temperature should I set my aircon to for energy savings? Setting your aircon to 25°C–27°C helps balance cooling efficiency and energy savings. Using a fan alongside the aircon can also reduce electricity consumption.
11. Do you provide emergency aircon repair services? Yes, we offer emergency repair services. Please contact us for urgent assistance, and we will do our best to accommodate your request.
12. What payment methods do you accept? We accept cash, cheque, PayNow, bank transfer, and credit cards. Please note that payments made via credit cards may be subject to an additional 3% merchant fee.
13. Do you provide a warranty for your services? Yes, we provide a warranty for our services. The warranty period varies depending on the type of service provided. Please check with us for more details.
14. Can I get a quotation before proceeding with the service? Yes, we offer free quotations. Contact us with your requirements, and we will provide a detailed quote based on your needs.
15. Do you provide air conditioning installation for commercial or industrial projects? Yes, we have extensive experience in all types of aircon installations, including commercial and industrial projects. Feel free to contact us for a discussion.
16. How long does it take to complete a service? The duration depends on the type of service: General servicing: Around 30–45 minutes per unit Chemical wash: About 1–1.5 hours per unit Chemical overhaul: Around 2–3 hours per unit
17. Can I reschedule or cancel my appointment? Yes, you can reschedule or cancel your appointment, but we kindly ask for at least 24 hours' notice.
18. Do you provide contracts for regular aircon servicing? Yes, we provide air conditioning maintenance contracts for homes, offices, and businesses. Our general service pricing is available in the price list section of our website. We offer highly competitive maintenance contracts tailored to your needs. Please contact us for more details.
19. Do you offer after-hours or weekend services? Our standard operating hours are Monday to Friday, 8:30 AM – 5:30 PM, Saturday 8:30 AM - 12:30PM. For after-hours or urgent weekend services, please contact us in advance to check availability.
20. Do you charge for inspections or quotations? We provide free quotations. However, if a site inspection is required, minimal charges may apply, which can be waived if you proceed with our service.
21. How do I know if I need a repair or a replacement? Our technicians will assess your aircon unit and advise whether a repair is sufficient or if a replacement is more cost-effective based on its condition and lifespan.
22. What aircon brands do you service? We service all major brands, including Mitsubishi, Daikin, Panasonic, Midea, LG, Samsung, and more.